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Emergency Response

Crisis Management

As a global engineering and operational strategy company, RENN is an industry leader in crisis management and critical issue resolution. Our team is experienced in rapid root cause analysis of product design and operational issues, following a proven 4-step formula.

Emergency Contact Our Approach
Our Methodology

Quality and Problem Solving

We use a proven 4-step approach to critical issue resolution. We don't just patch problems — we solve them at their core.

1

Contain

Implement urgent containment actions to prevent further disruptions. Protect your customer and prevent further damage while we conduct a thorough root cause investigation.

2

Understand & Stabilise

Gain a comprehensive understanding of the root cause and organisational structure. We implement a permanent corrective action plan and deploy structured RCA methodologies.

3

Resolve

With root cause confirmed, we engineer design, process, or supply chain improvements to permanently eliminate failures using FMEA and structured problem-solving frameworks.

4

Sustain

Once stability is achieved, we train and mentor your team, implement leader standard work practices, and leave you equipped with the skills to face future challenges.

Detailed Approach

How We Execute Each Phase

01
Phase One

Contain — Stop the Bleeding

The first step to any critical issue is to contain the risk and implement an immediate containment plan to protect our customer and prevent further damage.

  • Implement urgent containment actions to prevent further disruptions
  • Deploy on-site troubleshooting or remote diagnostics as needed
  • Ensure temporary solutions align with industry compliance and safety standards
  • Establish immediate customer communication and status reporting
02
Phase Two

Understand — Root Cause Analysis

With containment in place, we immediately begin a comprehensive investigation using industry-proven structured problem-solving methodologies.

  • 8D (Eight Disciplines) Problem Solving
  • Ishikawa (Fishbone) Diagram Analysis
  • 5-Why Root Cause Methodology
  • Failure Mode & Effects Analysis (FMEA)
  • Production, supply chain & operational data review
  • Statistical Process Control (SPC) analysis
03
Phase Three

Resolve — Permanent Corrective Actions

We develop and implement permanent corrective actions based on our root cause findings — engineering the failure out of the system entirely.

  • Develop corrective action plans via structured frameworks
  • Engineer design, process, or supply chain improvements
  • Establish process controls and poka-yoke (mistake-proofing) systems
  • Implement KPIs and SPC for validation
  • Verify effectiveness of all corrective actions
  • Document and update quality management system
04
Phase Four

Sustain — Equip Your Team

Our goal is to leave your team equipped with the skills and tools to deal with future difficulties and capable of meeting challenges head-on.

  • Train and mentor team members on structured problem-solving
  • Implement leader standard work practices and visual management
  • Monitor performance with data analytics and KPI tracking
  • Establish continuous improvement culture and governance
Coverage

What We Cover

Engineering Crisis Management

  • Design flaws & verification failures
  • Testing failures & validation issues
  • Product performance non-conformance
  • Certification & compliance failures

Supply Chain Recovery

  • Supplier disputes & qualification
  • New vendor sourcing & qualification
  • Logistics failures & material shortages
  • Cost escalation & contract disputes

Production System Optimisation

  • Line shutdown recovery & restart
  • Cycle time & throughput improvement
  • Defect reduction & quality stabilisation
  • Organisational restructuring support
Why Choose RENN

Why Choose RENN as Your Crisis Management Partner?

At RENN, we thrive in times of crisis. Our model is not to take over or critique your operations — instead, we jump into the trenches and work side by side with your team.

Rapid Response

We mobilise quickly to contain and stabilise your situation before it escalates further.

Collaborative Approach

Whether you need extra hands or full ownership — we adapt to your needs and culture.

Knowledge Transfer

We don't just fix it. We teach your team how to prevent recurrence and sustain improvements.

Global Capability

On-site or remote support across Australia, India, Asia Pacific, North America, and Europe.

Don't Face It Alone!

At RENN, we specialise in taking ownership of your problems and sharing the burden. If you need extra hands to solve an issue, or need someone to take it off your hands altogether — give us a call and we'll tackle it together.

Contact Us Now